Please remember that from time to time there might be a technical issue that neither you nor your Consultant can sort out.
You will then need to send an e mail to firstname.lastname@example.org .
Your consultant is your first line of support. Always asks your consultant before e mailing email@example.com. Your consultants detail is found in the help section or at the bottom of your website.
If your consultant is repeatedly not available or does not make his appointments you can complain and request a new consultant in the feedback section.